Frequently Asked Questions

  • We are a small group outpatient practice offering mental health therapy to individual adults, teens, and children. Some of our team members offer support for relationships and families, too.

    We also offer assessments for letters for affirming medical care.

    Our therapists have availability for both in person and telehealth appointments.

  • Yes! On Tuesdays masks are required in all common spaces in the clinic. 

    We also have a dedicated appointment room inside of which wearing a mask is required at all times every day.

    Outside of that dedicated room, if they are not already masked, therapists are happy to mask with you if that is your preference. 

    All spaces in our clinic including individual therapy rooms are equipped with air purifiers.

    We also provide masks in our waiting area.

    This information is current as of 2026 and if any changes occur in the future we will update this section right away.

  • You can request to start services with us by completing this inquiry form. This will provide us with the information we need from you in order to find a good match with a therapist on our team.

    We will follow up with you as soon as we are able, usually within a few days - one week.

    If we have a good match for you, we will contact you with scheduling options and hold appointment space for you while you complete your new client onboarding (setting up your client portal and completing new client paperwork). Once you have completed your onboarding we’ll finalize your scheduling and confirm your insurance benefits coverage.

    We will provide you with outside referrals for other providers and practices if we do not currently have a good match for you.

  • All members of our team are in network with the following insurance plans:

    • Aetna

    • Kaiser

    • Moda

    • Oregon Health Plan (OHP):

      • CareOregon

      • OHP Open Card

      • Trillium

    • Regence (and all Blue Cross Blue Shield plans regardless of location)

    Most members of our team are also in network with:

    • Pacific Source Commercial Plans

    • United Healthcare

    If your insurance provider is not listed here, it’s possible that we can bill out of network. 

    We will confirm your benefits information with you prior to your first appointment and provide you with expected appointment costs.

    Our practice bills secondary insurance. If you have coverage with more than one insurance provider, we will bill both plans for you.

  • Yes, we do offer self pay rates at Bridge City Counseling. Availability for sliding scale can be limited.

    If you would like to pay out of pocket rather than billing insurance, we will provide you with a Good Faith Estimate for Services prior to scheduling.

    Clients with Medicaid coverage (all OHP plans including Pacific Source Community Solutions) are not eligible to pay out of pocket due to Medicaid rules and regulations.